Terms and conditions

Terms and conditions of website and saddle fitting/custom saddle service.

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Heritage Saddlery's relationship with you in relation to this website.

The term "Heritage Bespoke Saddlery/Saddles" or "us" or "we" refers to the owner of the website . The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Heritage Saddlery's prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

The fit of your saddle,

• Once Matthew has delivered your saddle in person, or your saddle has been accepted by you from a courier, a settling in period of between 4-6 weeks is suggested to allow the flocking to settle. Once this period has elapsed Matthew offers a re-fitting service. Most saddlers will charge for this, Matthew does not, he offers 1(one) re-fit *free of charge (*all fuel expenses apply). If the saddle needs a slight alteration after this settling in period this will cost just £25 for a handling fee. After this 6 week settling in period, any visit to check/alter saddles will incur the full call out/fuel and alteration fees.
• Saddles are never altered on the day. All saddles are taken to our workshops in Walsall to be altered. This can take between 7 to 14 days. Please only book Mathew for an alteration/re fit when you can do without the saddle for this length of time.

• Horses change shape for many reasons. If, from the time the horse is measured until the time you accept delivery of your saddle, the horse has changed shape, then this is not the fault of Heritage Bespoke Saddles and we can not be held responsible for this. In this case, if you wish Heritage to alter the saddle to a new template, an alteration fee shall apply.
• If your horse has changed shape and you wish Matthew to visit you again then a call out fee and all fuel expenses will apply.
• If you wish the altered saddle to be delivered back to you, and checked for fit by Matthew in person, a call out fee and all fuel expenses must be covered. Alternatively ,Heritage can post it back to you for a P+P cost of £20 for most of UK. Costs for Highlands/islands will vary.
• To be clear: Heritage accepts no resposibility for saddles, supplied by us, not fitting perfectly due to you the owners horse changing shape. We will always alter your saddle for you to fit, but fees will apply.
• How do we know if a horse has changed shape? We keep ALL templates taken of the horses withers and compare these to any new ones taken. This clearly shows any changes to horses shape that has occured.
• Heritage can not be held responsible for any saddles made to templates/tracings supplied by the customer, not fitting perfectly. If this occurs we will ask for the saddle to be returned, at customers expense, with a fresh template/tracing for comparison the original, and alteration fees will appply.
• We do not offer/give refunds for custom made items. We will always endevour to put any issues right, whatever they may be.
• All cost of returning items to us and return postal costs to return items back to the customer will be paid by the customer whatever the reason for return.
• Paying for your saddle,
• Heritage do not accept credit/debit cards of any kind over the phone or on the day of a fitting.
• Orders that are made through this website go through Paypal and cards may be used, but Paypal fees at their present rate will be paid by the customer in full and charged to their account for payment in full prior to delivery of any order.
• Due to several problems that have arisen with payment of saddles, Heritage now require a 50% of total cost of order as a deposit on the day of the saddle fitting/order, 25% of which must be cash. No saddles will be posted out to any location or customer until 100% of the payment has be made and has cleared. If Matthew is delivering your saddle, in person, the full balance of the saddle MUST be paid in cash if the saddle is to be left with you on the day. If you wish to pay the balance by cheque then the saddle will be taken back to the workshops and delivered to you (postal cost applies) once the cheque has cleared.
• Any deposits or payments given are non-refundable for any reason. If you cancel your saddle order the monies paid will not be refunded.
• If the order of your saddle is changed for any design reason after initial order a £50 handling fee will apply plus any cost to design then make  these changes.

• Warranty

  TREE: Heritage Bespoke Saddles warrants to the original purchaser of a saddle. Tree: For 5-years (as long as the original purchaser owns it), we will cheerfully repair or replace a broken tree. This, of course, provides that the saddle has not been subjected to misuse, negligence or accident. Shipping charges to be paid by the purchaser. Each saddle tree comes with a 5-year limited warranty to be free of original defects, in material and workmanship in normal use from the date of purchase. This warranty is expressly limited to the repair or replacement of the saddle tree and Heritage Bespoke Saddles shall not be responsible for any consequential damage or loss occasioned by the use of its products. This warranty is void if the saddle is used in a commercial or rental application. Please contact Heriatge Saddles prior to any return or warranty service. Heriatge Bespoke Saddles warrants its custom saddles and tack, to the original purchaser only, to be free of defects in materials and workmanship for one (1) year from the date of purchase. Determination as to whether a product is defective, or is not defective, is determined solely, by Heritage BS. Shipping to return a product to us, for defective determination, is borne by the purchaser. Freight to return the product to the purchaser is borne by the customer. The company will repair or replace, at it’s sole discretion, any product found by the company to be defective, for use as intended, after return to, and examination by Heritage BS. This LIMITED ONE YEAR WARRANTY does not cover incidental damages or consequential damages caused by misuse, abuse, accident, or neglect caused by any person(s) or thing(s), purchaser’s sole remedy being repair or replacement, at the sole discretion of Heritage BS. *Functional alteration of any kind, by the purchaser, dealer, Saddle fitter, Saddler or other person(s), to the product specifically voids this warranty.These warranties become null and void if you  or any other person/s make any modifications to the saddle whatsoever. We at Heritage Bespoke Saddles would also like to remind you that there are inherent dangers in the sport of riding horses. Under no circumstances will Heritage Bespoke Saddles be liable for any consequential loss, cost, damage or injury arising from the use of any saddle or tack sold. In using the products, you understand and agree to assume all risks and hazards, including the possibility of injury to your horse, yourself and others, that are inherent in this activity. Please be safe.

Privacy policy,

This privacy policy sets out how "Heritage Saddlery" uses and protects any information that you give "Heritage Saddlery" when you use this website.

"Heritage Saddlery" is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

"Heritage Saddlery" may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/09/2008.

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following way:

• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at matt@heritagesaddlery.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us or use the contact form.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.